Returns and Cancellations Policy

Returns and Cancellations Policy – Updated on 19/10/2016
Returns policy

  • ELKUPI has a 7-days money back guarantee that applies for all shared hosting and VPS services.
    Once 7 days from the date of the initial order are over, full refund, partial refund, or prorated refund is no longer applicable.
  • There is no refund for a payment made in Crypto currency.

Cancellation policy

  • You may cancel your order, or subscription with ELKUPI at any time. If a client wants to terminate their account, they can do so by writing us an email, or by opening a new ticket. It is worth mentioning that cancelling the hosting account removes the website’s files from ELKUPI’s servers, so customers need to copy any files they want to keep before cancelling the account.