OUR PROMISE TO YOU
In situations where we, El Kupi, act as the data controller and regulate the way your data is processed, with the utmost respect for your confidentiality and rights under the General Data Protection Regulation (GDPR).
THE INFORMATION WE GATHER
When you use our Services, you must register, place payments, communicate in case of any problems or requests with our website or servers. All those actions represent information we gather. Apart from that, we also collect data on the frequency and the form of your usage, as well as some third-party data that’s accumulated through partners, accounts and other third-party sources.
The information we collect and process is:
The usage data
The usage data is generated when you use our services as a customer or just visit our website. We collect it and analyze it through our analytics tracking system. We are interested in the information on the frequency and longitude of your visits, the way, and form in which you use our services, as well as information on your location and IP address.
The account data
The account data includes information like your (full) name, email address, street address and VAT-number; in other words, the information that certifies your entry and access to our website and services. This data is vital to us because we use it to properly organize and operate our website, provide the necessary, high-quality services and maintain the high-level of security of our servers, databases, and communication.
The profile data
We collect your personal profile data, like your full name, address, etc., so we could oversee and expedite the use of our servers and services, and maintain them.
The service data
The service data includes your traffic data, generating data, as well as information about your network, applications and overall IT infrastructure. We gather this information, process it and analyze it so we could engage and provide services rendered, as well as operate and maintain our website, databases and hosting servers.
The publication data
We collect your publication data for publication, promotion, and administrative purposes.
The inquiry data
We gather the inquiry data for marketing purposes. This data is necessary to us so we could offer, upgrade, market and sell our services or upgrades of our facilities to you.
Customer relationship data
This data relates to the customer contact information, and it includes your name, personal and business address, contact details of your or your employer. In this category of data, we also include and collect the information obtained in the communication between you and us. Collecting and processing this data has a goal of maintaining an open and mutually beneficial exchange with our clients. Furthermore, we handle and analyze the data and the communication history we have stored, so we could upgrade and improve the services we offer and provide better content for you.
The transaction data
We gather the transaction data in order to keep a transparent record of all transactions and payments placed through the use of our website and servers. We record and store the data appropriately.
The notification data
We gather the notification data as well. That is the data you provide during our communication, so you can subscribe to our newsletters and email notifications. We accumulate and process this information to improve our marketing, and so we could send you more promotional material and relevant reports.
The correspondence data
The communication content and the metadata of said content is also gathered and collected to improve the communication and for record-keeping purposes.
HOW YOUR PERSONAL INFORMATION IS USED
Manage and maintain our website and servers, and, ultimately, provide Services
Advance the quality of our services and develop them further
Properly handle and execute your transactions and exchange crucial information pertaining said transactions, such as purchase and payment confirmations and invoices
Gather information on how often and in which way you visit and use our website and Services, and later analyze it. We do this so we could spot trends and activities and use it for promotional and marketing purposes.
Keep a clear and mutually beneficial communication with our clients. This relationship includes promotional and commercial discussion as well as customer service and support. We maintain the contact by sending you messages providing updates, features, newsletters, and surveys about our Services.
Sending transactional and promotional messages, engaging with customers by responding to requests, inquiries, questions, and comments. Providing technical and customer support as well as keeping you informed via security alerts and administrative messages
Further our Services and develop them, and add new features and content that matches your preferences.
Investigate and deter fraud or any fraudulent transactions or unauthorized access to our servers or Services and any other illegal activity
Implement our Terms of Service for compliance purposes as required by pertinent laws and regulations
Adhere to legal obligations
HOW WE SHARE AND DISCLOSE YOUR PERSONAL INFORMATION
We have subsidiary companies that act as our partners or service providers that we may need to share your personal information with so they could adequately execute the services rendered. Under this category, we include all partners that implement our Services on our behalf, like third-party vendors and other service providers.
Companies that provide us with professional advice might also get some of your data. Those include companies that organize and maintain insurance coverage, legal claims, administrative duties, financial and expert advice, etc. However, the confidentiality maintenance will still be a high priority, and the information we share will only be disclosed if reasonably necessary.
Our suppliers and subcontractors might also need some information, which will be disclosed discreetly.
Some of the personal data we gather may be shared with third-party advertising partners with whom we cooperate with, and you may see advertisements and publications that are of interest to you.
The data we gather may be shared with analytics providers, such as Google Analytics, that collect further non-identifying data.
If our company becomes a part of some business transactions, some information may be shared or transferred. Operations such as acquisitions, sales, and mergers consider the data gathered as a business asset and it will be treated as such.
Your personal data will also be shared if it is necessary to protect your consumer rights and interest. In situations when that’s necessary to comply with legal obligations to which you are the subject, or in cases of legal claims, to establish, exercise or compose a defense.
Cookies are there to enable our website to run better and smoother, but you are under no obligation to consent to them. However, it might affect the quality of your experience on our website.
Cookies are strings of text that the web server passes on to the web browser that stores it. Cookies are used for analytical and marketing purposes, and they are crucial to the functionality of the website. Cookies have a purpose if advancing the user experience and improving our websites’ performance.
The data cookies collect isn’t personal, and it can’t be used to identify you. Some of the information the cookies gather is: your IP address, your user agent, browsing history, etc.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
The legal basis for collecting, processing and storing your personal data in previously mentioned ways may depend on the personal information in question and on the context in which that data is collected.
Your data will only be gathered in cases when:
is necessary for a successful performance or provision of services rendered
the data gathering is within the guidelines and laws of the General Data Protection Regulation (GDPR), and there is a legitimate business reason to acquire and process it
we have your explicit consent to gather, process and store your personal information.
INTERNATIONAL TRANSFERS AND DATA SHARING
International transfers of your personal data are possible if our company requires it, as it has service providers, subcontractors or hosting facilities outside of the European Economic Area (EEA), or in the cases where you, the client or end user require it (for colocation, data center transfer or relocation Services).
When data originated in the EEA is shared or disclosed outside of it, El Kupi will comply with the EU standard and respect contractual clauses and applicable laws and articles.
RETAINING AND DELETING PERSONAL DATA
As long as there is a legitimate, business reason to retain and store your personal information we will do so; if you are a current user or a client if you have requested service or support or in order to comply with legal or administrative conditions.
YOUR RIGHTS UNDER THE DATA PROTECTION LAW
Here is a summary of the rights you have under the General Data Protection Regulation (GDPR). If you require any further information, you should fully inform yourself by reading the relevant regulations and guidelines.
You have the right to:
- restrict processing;
- object to processing;
- data portability;
- complain to a supervisory authority; and
- withdraw consent.
General Data Protection Regulation (GDPR) states that it is your explicit right always to know what kind of data we collect and have access to it. It is within your rights to be informed of the purpose of the information gathering, all the service providers, third-party partners or subcontractors with whom your data might be shared.
You also have the right to ask for the rectification of your data, if you feel that the information we have on you is incomplete or incorrect.
You have the right to demand the complete data erasure in some cases:
– if you have terminated your contract with our company or canceled your account or El Kupi sevices, and we, therefore, no longer have a legitimate business reason to process and gather your information;
– if you object to specific rules of applicable data protection law or doubt the lawfulness of the data collection process.
There are exceptions to the right to erasure of data – if the erasure of data is compromising the exercising the right of freedom of expression and information, compliance with legal obligations or in case of legal claims.
In specific cases, you have the right to object to the processing of your data or restrict the processing of your data. If you question the accuracy of the information we collected or that we abided the rules, laws, and regulations while gathering and processing your data; if there is no longer a legitimate business reason to use your personal data.
If you don’t want your data to be used in advertisement and for marketing purposes, you also have the right to object and restrict data processing. However, in some instances, the data will be processed even without your consent – for legal reasons, protection of the rights of another party or for purposes of significant public interest.
The General Data Protection Regulation (GDPR) allows you to place a formal complaint to a supervisory authority responsible for data protection if you consider that the processing of your data breaches laws and regulations.
Finally, you also have the right to withdraw consent to your personal data being gathered and processed, at any time. However, removing your consent will not negate the lawfulness of the gathering and collecting done prior to the consent withdrawal.
SECURITY AND INTEGRITY OF YOUR PERSONAL INFORMATION
We are highly devoted to the protection of your personal information. El Kupi will always maintain the integrity of the data it gatherers and safeguard it. We have reasonable measures in place so that we could execute our promises. El Kupi has taken relevant technical, administrative and physical steps to preserve the integrity and security of your data. We can ensure that there is no misuse, loss or unauthorized access to your data.
We are taking full advantage of the privacy-enhancing technologies available with the goal of safeguarding your information.
Additionally, all our partner service providers are under obligation to provide the same high-level safety measures while dealing with our client data.
We protect your privacy, the security, and integrity of the data we collect and process. That is why, in certain situations, you may need to verify your identity before you remove, rectify or access your information. This verification may occur periodically and any information obtained this way will be stored by our data storage protocol. The verification is necessary for instances of data backup or disaster recovery purposes.
In certain situations, you may not be able to access, rectify or erase your information. For instance, you will not be able to do so if such requests restrain our ability to adhere to data protection or any other laws and regulations, make or defend any legal claims, investigate potential fraudulent transactions. Also in situations where the access, rectification or erasure of your data threatens the disclosure of third-party data or results in a breach of contract.
Existing Domain Names:
- GDPR WHOIS Protection – if Registrant, Admin, Tech and/or Billing contact is recognized as being from the EU, we will mask the personal information
- Privacy Protection – the contact details will still be visible in the WHOIS output; as part of the privacy protection, users can get emails like domain sale inquiries
New Domain Registrations, Renewals, and Transfers
- The existing user contact data will be used for any transfers or new domain registrations
- The personal information in the WHOIS output is protected for free
- We will always mask the WHOIS data for EU customers, whether or not they have Privacy Protection enabled
However, your WHOIS data cannot be masked in all situations and will be revealed if necessary to comply with laws and regulations or to protect the integrity of the data or your interest.
El Kupi services are not designed or meant to be used by children under sixteen (16) years of age. We will not intentionally gather, process or store any data about persons under the age of sixteen.
In such cases where essential changes are made, El Kupi will ensure that all clients and users are notified in due time, whether by providing a newsletter notification, an announcement or a public notice on our website.
Other means of intermediate communication will be used to notify you in cases of specific changes in our data gathering, processing, and storage protocol. You’ll be told if the changes affect your data privacy and integrity so you could choose between granting or withdrawing your consent.
2721 NN Zoetermeer
Phone: +31 65 512 3698
Email: [email protected]